1. Is delivery fully insured?

Yes. Every eligible order dispatched by Solomon Global is sent using fully insured delivery for added peace of mind.

Our delivery service is designed to help protect your investment from the moment it leaves us.

• Fully insured delivery.
• Trusted delivery partners.
• Secure transportation.
• Professional handling throughout the delivery process.

If you have any questions about your delivery, your dedicated account manager will be happy to help.

2. How long does delivery take?

Delivery times vary depending on the product you have purchased and a number of other factors.

Delivery times may be influenced by:

• Product availability.
• Independent grading or certification times.
• The issuing mint.
• Your delivery location.
• Payment clearance.

Your dedicated account manager will keep you updated throughout the process and provide an estimated delivery timeframe once your order has been confirmed.

3. Will I need to sign for my delivery?

Yes. To help ensure your investment is delivered safely, our delivery partners will typically require a signature upon delivery.

This helps provide an additional level of security by:

• Confirming the parcel has reached the intended recipient.
• Reducing the risk of parcels being left unattended.
• Supporting the secure delivery process.

If you have any questions regarding your delivery, your dedicated account manager will be happy to assist.

4. Can I track my order?

Yes. Once your order has been dispatched and is with our delivery partner, tracking information will be provided where available.

Tracking allows you to:

• Monitor your parcel's journey.
• Receive delivery updates.
• Plan for your delivery.
• Know when your order has been delivered.

If you have any questions regarding your delivery, your dedicated account manager will be happy to assist.

5. Is my delivery discreet?

Yes. We understand the importance of privacy when purchasing physical gold.

All orders are dispatched using discreet packaging to help protect your privacy during transit.

• Plain outer packaging.
• No obvious indication that the parcel contains precious metals.
• Secure packaging to help protect your order.

If you have any questions about our delivery process, please speak with your dedicated account manager.

6. Do you deliver internationally?

No. Solomon Global currently delivers to addresses within the United Kingdom only.

By focusing on UK deliveries, we can maintain high standards of security and customer service throughout the delivery process.

If our delivery policy changes in the future, this information will be updated on our website.

7. What happens if I'm not home when my order arrives?

If you are unavailable when delivery is attempted, the next steps will depend on the courier handling your order.

Depending on the courier, this may include:

• A further delivery attempt.
• Holding your parcel securely until redelivery.
• Contacting you to arrange another delivery date.

To help ensure a smooth delivery, we recommend discussing the most suitable delivery date with your dedicated account manager before your order is dispatched.

8. Is delivery free?

Yes. Solomon Global provides free, fully insured delivery on eligible orders.

Our delivery service includes:

• Free UK delivery.
• Fully insured transportation.
• Professional delivery partners.

Any applicable delivery arrangements will always be explained before you complete your purchase.

9. How is my purchase protected?

From the moment you place your order through to delivery, we have measures in place to help protect your purchase.

These include:

• Secure payment methods.
• Fully insured delivery.
• Tracked shipping.
• Signature upon delivery.
• Trusted delivery partners.

If you have any questions about the security of your purchase, your dedicated account manager will be happy to explain our delivery process.